Everyone here was trained here.
Every EF Telco sales consultant, field agent and call centre agent comes through the same academy, works to the same standard, and sees their own numbers every day. That's not a perk — it's how the business works.
Selling is a skill. Skills can be taught.
Most sales operations recruit for experience and hope it transfers. We'd rather take someone with the right instincts and teach them the rest — which is why our academy exists, why training never really stops, and why a majority of our store managers started on the floor.
It also means our standard is genuinely our own. When a client's brand is in the hands of our team, that team learned the product, the pitch and the service standard in the same room, to the same brief.
The EF Telco Sales Academy
Our internal training centre. Every role, every level, from first week to store management.
New team members start with foundation training before they ever face a customer — product, systems, service standard, compliance. From there, training is continuous and built around what the data says people need.
Opening, qualifying, handling objections, closing.
Deep knowledge across every brand and package we carry.
The service standard, and why it converts.
For people moving into their first management role.
Voice technique, systems, compliance, pipeline discipline.
There's a route up, and people take it.
It's a real path, not a poster in the break room, and most of the people running our stores today walked it.
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Clear expectations, properly supported.
Everyone knows exactly what they're measured on, from day one.
Ongoing, and shaped by what performance data shows.
Performance is recognised, and it's paid for.
People see their own numbers as they happen, not at month end.
Built for pace.
This is a fast environment. Targets are real, the day moves, and the results are visible. What makes that work rather than grind is that the support matches the expectation — training when you need it, managers who came up the same way, and recognition when the numbers land.
We're hiring across the country.
Retail sales consultants, field agents, call centre agents and team leaders — in 45+ stores and growing monthly.
You don't need telecoms experience. You need to be willing to learn the product properly and to enjoy the part where someone says yes.
- 01People who like talking to people
- 02Willingness to be trained, and retrained
- 03Comfort with being measured
- 04Reliability, on the days it's quiet as well as the days it's busy